SHIPPING & RETURNS
Shipping Policy
At Birch & Sass, we offer free shipping on all orders over $50 within the US. For orders under $50, we charge a flat fee of $5. We use standard shipping methods and packages are usually delivered within 3-5 business days. If you need expedited shipping, please contact us directly and we will do our best to accommodate your request.
We take great care in packaging your items to ensure they arrive in perfect condition. If your package is damaged during shipping, please contact us immediately and we will work with you to make it right.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from Birch & Sass. If for any reason you are not satisfied, we offer free returns and exchanges within 30 days of purchase. Products must be in their original condition and packaging. To initiate a return or exchange, please contact us with your order number and reason for return. We will provide you with a prepaid shipping label to return the item. Once we receive the item, we will issue a refund or exchange it for another item, as per your preference.